Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at balaglitzjewelry@gmail.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. The cost of return shipping will be deducted from your refund.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at balaglitzjewelry@gmail.com.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if your item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

If an item arrives damaged, defective, or incorrect, Bala Glitz will cover the return or replacement shipping costs.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you would like a different item, the fastest way is to return the item you have and, once your return is accepted, place a separate order for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method, less the cost of return shipping, within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at balaglitzjewelry@gmail.com.